You can cancel your RepuElite subscription at any time. This page explains exactly how cancellations work.
1. How to cancel
Sign in and go to Settings → Billing, then click Cancel subscription. You can also email billing@repuelite.com from your account address and we will process the cancellation for you.
2. When cancellation takes effect
Cancellations are effective at the end of your current billing period. You keep full access to paid features until that date — you are not charged again after cancelling.
3. Immediate cancellation
If you need to stop service immediately (for example, when closing your business), reply to your last invoice email and we will downgrade your account to the free tier the same business day. Immediate cancellations are not eligible for a prorated refund unless required by law.
4. What happens to your data
After cancellation your account moves to the free tier and your data (locations, QR codes, reviews, feedback) remains available for 90 days. You can export it at any time from Settings → Data export. After 90 days of inactivity we delete vendor data as described in our Privacy Policy.
5. Reactivation
You can reactivate a cancelled subscription anytime within the 90-day window without losing any data — just choose a plan on the Pricing page while signed in.
6. Trials
Free trials can be cancelled at any point before the trial ends and you will not be charged. Cancelling during a trial ends access immediately.
7. Annual plans
Annual plans can be cancelled at any time; access continues through the paid-up period. Prorated refunds on annual plans are handled under our Refund & Return Policy.
8. Contact
Billing questions: billing@repuelite.com