This policy explains when you can request a refund or return on RepuElite and how the process works.
1. Subscription plans
Paid monthly and annual plans are billed in advance. If you are unhappy with your first paid billing cycle, contact us within 7 days of the charge and we will refund the most recent payment in full, provided the account has not materially used premium features (e.g. more than 10% of included AI generations or QR scans).
2. Renewals
Automatic renewal charges (after the first cycle) are non-refundable. You may cancel at any time to prevent future renewals — see our Cancellation Policy.
3. Add-ons and one-time purchases
One-time purchases such as printed QR cards, custom design work, or professional-service credits are refundable only if the item has not yet been produced, shipped, or delivered. Digital add-ons that have been consumed cannot be refunded.
4. Physical returns
Printed QR cards and other physical goods may be returned within 14 days of delivery if unused and in original condition. Return shipping is the customer's responsibility unless the item arrived damaged or defective.
5. Damaged or defective items
If a physical item arrives damaged or defective, email support@repuelite.com within 7 days of delivery with photos. We will send a replacement or issue a full refund at no cost to you.
6. How to request a refund
Email billing@repuelite.com from the address on your account with the order or invoice ID. Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or card network.
7. Chargebacks
We ask that you contact us first — most disputes are resolved within one business day. Filing a chargeback before reaching out may result in account suspension while the dispute is investigated.
8. Contact
Billing questions: billing@repuelite.com